If your delivery arrived damaged, or it never arrived (lost in transit or stolen after delivery), the fix runs through Tag package protection — not through a refund from our store.
**What to do**
1. Go to https://shipwithtag.com and file a claim.
2. Enter your order number (it's on your confirmation email, e.g. 1565269).
3. Attach photos of the damage AND the outer packaging. For a lost or stolen package, describe where and when it was expected.
Tag reviews the claim and resolves it with a replacement or a refund. Orders that carry Tag Shipping Protection resolve without waiting on a carrier investigation.
**Please don't email photos to support** — the claim needs them attached at shipwithtag.com so it can be processed. If you already sent photos to us, that's fine: still file the claim there.
**No protection on the order?** File at the same place — the team reviews every claim.
**Something else wrong with your item** (not shipping damage — a condition question about a signed or collectible piece)? Reply to us here and a specialist will look at it.